
Unfortunately, the shoes were a half size too big. I could put an insole in them, but would rather not for two reasons: the first being that the shoes are very low-cut and the second being that J. Crew flats stretch. I always prefer to size down.
That being said, I called the store and they were able to track down a pair in my size. They offered to hold them for 24 hours. I was happy to have an 'excuse' to stop in; a few gals at work had mentioned that they were having a bangin' sale.
I headed to the store after work, picked up a few things, and got in line. They found my shoes, I handed over my pair to make the exchange, and that's when it got ugly.
They wanted a receipt. I didn't have it. I explained that it was a 'gift'. They wanted the credit card that was used to pay for the shoes. Once again, I explained that I didn't have it because it was a gift. They refused to do an even exchange for me. They refused to help me in ANY way.
First of all, forget about the fact that my family spends a lot of money in that store, because that doesn't really matter. A lot of people spend a lot of money at J. Crew. I'm no one special. J. Crew does business in spite of itself. I will say though, that I have a J. Crew credit card and I think that should mean something, but it doesn't seem to. Second, OWN YOUR BUSINESS. I was in that store for a good thirty minutes, and there were no shoes in the sale section from the very moment I walked in. It wasn't like I could have even grabbed a box, shoved it in my shopping bag, and tried to 'exchange' it for a free pair of shoes. Which brings me to my third point. As someone who works in a retail capacity at a corporate level, I understand that they have policies and want to maintain consistency, but I also know that you make exceptions in certain situations. I have a J. Crew card, I'm purchasing other items, and I am asking for something very simple.
J. Crew is constantly claiming that they have top notch customer service, but I seem to find myself in situations like this more often than not, and lately the complaints far outnumber the compliments about the company in general.
After I left the store in a huff, I met my parents for dinner and told them what happened. They were able to find the receipt when they got home, so tomorrow I'll run to my mom's office to pick it up and run back to J. Crew to attempt the exchange once more.
Really, J. Crew? Not nice. But, I do love the shoes.









